THE IT HELP DESK WILL BE CLOSED ON 11/11 IN OBSERVANCE OF VETERANS DAY.
The MiraCosta大学’s IT Help Desk facilitates our students with the following services:
- Provide first contact technical support to our students who are experiencing issues with our campus online portals such as 冲浪, Canvas, Secure File Transfer Protocol (SFTP) Servers, Virtual Machine/Desktop (VMware), 无线网络等.
- Respond or redirect our students' requests regarding District Programs, policies, procedures and regulations.
- 提供基本的 administrative guidance 和程序 注册; matriculate; search, add, drop, and pay for classes; view books; purchase parking permits; view grades; order transcripts; etc.
- Troubleshooting logging complications such as onboarding and unlocking accounts, 密码重置, Office 365和电子邮件等.
- Provide “How to” tutorials to support our online portals.
- 将请求路由到 respective departments for specific support.
- Facilitate our students' requests via phone calls, emails, and Live Chat via the Spartan Chatbot located at the bottom of 你的屏幕..
Access and get assistance from the Online Open Computer Lab staff. Please click on the link below and chat live with one of the Computer Lab 工作人员 online to get assistance on course related homework or computer questions you may have regarding your classes at MiraCosta classes.
